Minimum Order Policy: All orders are subject to a 20lb minimum charge, a $41 rate. If an order weighs less, it will be billed at the 20lb rate. 20lb is about two standard trash bags full. Missed Bag Charge: A $10 fee will be applied if your laundry order is not outside at your pick-up window (unless otherwise communicated prior to pick-up). We may or may not be able to come back around for pick-up on the same day, we will coordinate pick-up for another time. Recurring Order Discount: A 5% discount is available for recurring orders with a commitment of at least 4 pick-up cycles. The standard $2.05/lb rate applies otherwise. Reschedule must be for later that day, or the following day unless communicated prior to pick-up day. Payment Policy: A valid payment method must be on file while placing an order. If a phone order has been placed, we will instruct you how to update your account. While your card information is in our system, we do not have the card numbers in plain sight. You will need to update your payment method under your account profile.